Shipping & Delivery Information
Thank you for shopping at Creature Comforts at Runaway Farm! We are dedicated to delivering your favorite premium pet supplies, toys, and food directly to your doorstep as quickly and safely as possible. Please review our shipping guidelines below to understand how your order is processed and delivered.
π¦ Order Processing & Handling Times
- Standard Processing: All orders are processed and packed within 1 to 2 business days (excluding weekends and holidays).
- Cut-off Times: Orders placed before 11:30 a.m. EST Monday through Friday will begin processing the same day. Orders placed over the weekend or on major holidays will begin processing on the following business day.
- Heavy Items Note: Orders containing heavy or bulky items (such as large bags of pet food, litter, or oversized pet beds) may require an additional business day to securely package for transport.
π Shipping Rates & Delivery Estimates
We partner with reliable carriers to offer fast shipping across the contiguous United States. Shipping fees are calculated at checkout based on the weight of your order and your delivery location.
- Standard Shipping: 3 to 5 business days from the date of shipment.
- Expedited Shipping: 1 to 3 business days from the date of shipment.
- Free Shipping: We offer FREE standard shipping on orders over $49 (exclusions may apply to extremely heavy or oversized items like bulk pet food).
π In-Store & Curbside Pickup (Free)
If you live locally in the Pennsburg, PA area, skip the shipping fees and pick up your items directly from our retail store!
- How it Works: Select "Local Pickup" at checkout.
- Ready for Pickup: Most local orders are ready within 2 to 4 hours. We will send you a notification email as soon as your items are packed and waiting for you.
- Pickup Hours: You can collect your order during our standard front desk hours: MondayβFriday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 1 p.m., or Sunday during our designated morning/evening windows.
π Order Tracking & Delivery Issues
Real-Time Tracking
As soon as your package ships, we will email you a shipment confirmation containing your tracking number. Please allow up to 24 hours for the carrier system to update and show active progress.
Address Corrections
Please double-check your shipping address at checkout. If you notice an error in your shipping information, please call us immediately at 215-679-6205. We can easily fix the address as long as your order has not yet left our facility.
Lost, Damaged, or Missing Packages
We want your pet's items to arrive in perfect condition. If your package arrives damaged, or if your tracking information states that your package was delivered but you haven't received it, please contact our team within 5 business days of the estimated delivery date so we can assist you in filing a claim and finding a solution.
Need assistance with an order?
Our customer care team is here to help your pets get exactly what they need. Contact us through our website, log into your account portal, or call our retail line directly at 215-679-6205.